# Sr. Customer Success Manager at Instructure

- Company: Instructure
- What the company does: Empower learning with Instructure’s LMS and edtech solutions for K–12, higher education, and businesses. Discover Canvas, Impact, and Mastery to drive success. Backed by Bessemer and Insight.
- Company website: https://www.instructure.com/
- Type: Startups
- Level: Senior
- Location: US-REMOTE
- Work setup: Remote
- Pay: $80K to $90K base salary per year (USD)
- Posted: 2026-08-24
- Apply by: 2026-10-12
- Apply: https://jobs.ashbyhq.com/instructure/7947f857-080e-4a65-a93c-7fb4c8f2cfc6
- Page: https://www.1752.vc/careers/jobs/instructure-sr-customer-success-manager/

## About the role

We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

## What they're looking for

- Bachelor’s degree in Business, Education, Technology, or related field
- Five or more years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment, EdTech experience strongly preferred
- Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions (e.g., portfolios of $3M+ annually)
- Experience using generative AI tools (e.g., ChatGPT, Claude, Copilot) to scale customer communication, analyze churn data, and optimize account management workflows
- Exceptional communication, executive presence, and ability to influence stakeholders at all levels, including senior university leadership
- Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite)

Tags: General & Administration