# Customer Success Manager at Instrumentl

- Company: Instrumentl (YC S16)
- What the company does: Instrumentl automates grant discovery and management for nonprofits. Backed by Y Combinator and 500 Global.
- Company website: https://www.instrumentl.com
- Type: Startups
- Level: Senior
- Location: US / Remote (US)
- Work setup: Remote
- Pay: $80K to $110K base salary per year (USD)
- Posted: 2026-10-05
- Apply by: 2026-11-19
- Apply: https://www.ycombinator.com/companies/instrumentl/jobs/2IXEcT1-customer-success-manager?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/instrumentl-customer-success-manager/

## About the role

We’re hiring a Customer Success Manager, reporting to the Manager, Customer Success, to own the post-sale journey for a portfolio of nonprofit and grant-writing customers: onboarding, engagement, retention, and expansion. You’ll build the relationships and playbooks that turn customers into advocates as we scale our CS function for a fast-growing base. If you want to own outcomes end-to-end at a mission-driven, hypergrowth startup, this is the seat. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years in a customer-facing Customer Success or Account Management role at a SaaS company, ideally managing a portfolio of 100-200 accounts
- Proven relationship-building skills, including managing challenging conversations and building rapport with leadership-level customers
- Comfort owning annual contract renewal cycles end-to-end
- Strong written and verbal communication: you can make complex topics simple, over video and in writing
- Comfort with ambiguity and change in a fast-paced environment, with a proactive, ownership-driven approach to process improvement

Tags: Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/instrumentl-customer-success-manager/