# Customer Success Manager, High Touch at Intercom

- Company: Intercom
- What the company does: Backed by Index, GV and 500 Global.
- Company website: http://intercom.com/
- Type: Startups
- Level: Senior
- Location: Chicago, Illinois
- Work setup: On-site
- Pay: $135K to $162K base salary per year (USD)
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://job-boards.greenhouse.io/intercom/jobs/8159946
- Page: https://www.1752.vc/careers/jobs/intercom-customer-success-manager-high-touch-2/

## About the role

As a High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

## What they're looking for

- 3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit
- Experience with business process mapping, requirements analysis, and solution design
- Strong technical acumen and passion for AI/agent-building (coding not required)
- Ability to simplify and communicate complex problems clearly across audiences
- Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
- Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers

Tags: Customer Success & Solutions