# Principal Customer Success Manager at Intercom

- Company: Intercom
- What the company does: Backed by Index, GV and 500 Global.
- Company website: http://intercom.com/
- Type: Startups
- Level: Principal and up
- Location: Chicago, Illinois; NYC, Remote; San Francisco, California
- Work setup: Remote
- Pay: $222K to $247K base salary per year (USD)
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://job-boards.greenhouse.io/intercom/jobs/8324859?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/intercom-principal-customer-success-manager/

## About the role

As a Principal Customer Success Manager, you’ll partner with some of our largest and most complex enterprise customers to help them transform customer service with AI. You’ll work with executive sponsors, Support leaders, and cross-functional teams to connect Fin’s capabilities to business priorities and guide customers from strategy and implementation through adoption, measurable value, and renewal. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years of customer-facing experience in enterprise Customer Success, strategic account management, management consulting, strategy, or a related advisory role
- Demonstrated experience working with large enterprise clients, including complex organizations, senior stakeholders, and multi-team or cross-functional programs
- A track record of building executive relationships and influencing decisions across a range of customer stakeholders, from C-suite leaders to operational and technical teams
- Demonstrated success driving adoption, retention, process improvement, and measurable business outcomes for enterprise customers
- Experience with business process mapping, requirements analysis, solution design, or complex technology implementations
- Strong commercial judgment and the ability to connect product performance and customer outcomes to ROI, renewal strategy, and expansion opportunities

Tags: Customer Success & Solutions

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/intercom-principal-customer-success-manager/