# Senior Customer Education Manager, Live Programs at Intercom

- Company: Intercom
- What the company does: Backed by Index, GV and 500 Global.
- Company website: http://intercom.com/
- Type: Startups
- Level: Senior
- Location: Chicago, Illinois
- Work setup: On-site
- Pay: $141K to $168K base salary per year (USD)
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/intercom/jobs/8132573
- Page: https://www.1752.vc/careers/jobs/intercom-senior-customer-education-manager-live-programs/

## About the role

Fin's Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. Live programming has the opportunity to genuinely connect with customers in unique ways that cut through the noise to build relationships that drive adoption. As a result, we’re looking for someone who can make this program exceptional.

## What they're looking for

- 8+ years of training experience with 3–5 years in a SaaS or tech environment, professional services and/or customer success experience required
- Strong grasp of adult learning principles and best practices that underpin effective and supportive live training experiences
- Able to understand and clearly communicate complex, technical concepts and the nuances of AI products
- Skilled at maintaining engagement with all audiences and adapting in the moment whether that's managing a derailed discussion, a difficult question, or an unengaged group
- Superb program management skills, including stakeholder management, SME engagement, and end-to-end project management to lead large initiatives

Tags: Sales