# Senior Manager, Solutions Engineering at Intercom

- Company: Intercom
- What the company does: Backed by Index, GV and 500 Global.
- Company website: http://intercom.com/
- Type: Startups
- Level: Senior
- Location: Chicago, Illinois
- Work setup: On-site
- Pay: $251K to $300K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://job-boards.greenhouse.io/intercom/jobs/8338105?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/intercom-senior-manager-solutions-engineering/

## About the role

We’re seeking a transformational Solutions Engineering leader to lead our Mid Market and Enterprise SE teams in North America. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role
- Having 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams
- Ideally, experience selling AI, data, or highly technical products, or at the very least, deep curiosity and utilization of AI on your day-to-day
- Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues
- Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive
- A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth

Tags: Customer Success & Solutions

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/intercom-senior-manager-solutions-engineering/