# Senior Partner Services Manager at Intercom

- Company: Intercom
- What the company does: Backed by Index, GV and 500 Global.
- Company website: http://intercom.com/
- Type: Startups
- Level: Principal and up
- Location: Chicago, Illinois
- Work setup: On-site
- Pay: $139K to $166K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://job-boards.greenhouse.io/intercom/jobs/8230493
- Page: https://www.1752.vc/careers/jobs/intercom-senior-partner-services-manager-2/

## About the role

Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.

## What they're looking for

- 6+ years of work experience, with 4+ year(s) in an Implementation Manager role
- Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams
- Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
- Curiosity: a passion for learning, for technology, and for solving problems
- Training: the ability to make complex topics simple to understand
- Rapport Building: comfortable working with customers and consultants via video calls

Tags: Customer Success & Solutions