# Technical Support Specialist at Intercom

- Company: Intercom
- What the company does: Backed by Index, GV and 500 Global.
- Company website: http://intercom.com/
- Type: Startups
- Level: Mid level
- Location: Chicago, Illinois
- Work setup: On-site
- Pay: $65K to $74K base salary per year (USD)
- Posted: 2025-11-04
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/intercom/jobs/7366132
- Page: https://www.1752.vc/careers/jobs/intercom-technical-support-specialist/

## About the role

With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.

## What they're looking for

- 3-4+ years of technical support experience, ideally within a software/SaaS environment
- Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.)
- A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API
- Strong customer focus (excels at & enjoys helping customers)
- Strong communication skills (ability to question, clarify, empathize, use appropriate tone & language, personable)
- Strong problem solving skills (ability to think critically and learn on-the-fly)

Tags: Customer Support