# Customer Success Manager at Intryc

- Company: Intryc (YC S24)
- What the company does: Intryc is the unified quality assurance, governance, and training…. Backed by Y Combinator.
- Company website: https://intryc.com
- Type: Startups
- Level: Senior
- Location: US / Remote (US)
- Work setup: Remote
- Pay: $80K to $120K base salary per year (USD)
- Posted: 2026-01-26
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/intryc/jobs/Dp2lPsH-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/intryc-customer-success-manager/

## About the role

We’ve 10x’d revenue in the past year and are on track to triple it this year. Now, we’re expanding our Customer Success Team with someone who will not only support our customers, but help define what customer success should look like in an AI-powered world. This isn’t a checkbox CSM role. It’s for someone who’s curious, emotionally intelligent, and ready to build deep relationships with customers while becoming an expert of our product and the industry we operate in:

## What they're looking for

- 2+ years in a customer-facing role: Customer Success, Account Management, Onboarding, or Support
- Experience working with B2B SaaS products, ideally in a fast-moving startup environment and had past support or quality assurance roles
- Proven ability to support a portfolio of customers, drive product adoption, and support our customers’ use case evolution every day
- Strong written and verbal communication skills—you know how to guide customers, not just support them
- Comfortable working with technical products or learning new tools quickly
- Bonus: familiarity with AI tools, support platforms (e.g. Zendesk, Intercom), or QA workflows

Tags: Support