# Head of Customer Success & Account Management - USA at Inworld

- Company: Inworld
- What the company does: Realtime TTS and STT models, LLM serving, and the inference behind both, all through modular APIs. Customers cut voice and AI costs 40% to 95% after moving to Inworld. Backed by Kleiner Perkins, Lightspeed and CRV.
- Company website: https://inworld.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Mountain View, California, USA
- Work setup: Remote
- Pay: $230K to $290K base salary per year (USD)
- Posted: 2026-10-07
- Apply by: 2026-11-21
- Apply: https://jobs.ashbyhq.com/inworld-ai/37de312a-51ed-42bf-8c69-fb0affd62731?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/inworld-head-of-customer-success-and-account-management-usa/

## About the role

Retention & Expansion: Own gross and net revenue retention, renewal performance and expansion pipeline. Set targets, build the forecast, and hold the team accountable to predictable renewals and durable account growth. Customer Outcomes: Build a rigorous lifecycle from onboarding through adoption and value realization, including success plans, health scoring, usage milestones and executive business reviews. Ensure customers can tie our products to measurable business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years in customer success, account management or post-sales, including 3+ years leading and hiring teams
- Track record of building or scaling a post-sales motion at a high-growth startup and consistently delivering strong gross retention, net retention and expansion results
- Experience owning a renewal and expansion number, with the commercial judgment to forecast accurately, negotiate complex renewals and create account growth plans
- Deep experience managing strategic enterprise customers, building executive relationships and navigating technical, operational and commercial complexity
- Comfort with highly technical products and technical buyers, with the credibility to engage Product and Engineering teams as well as senior business stakeholders
- Hands-on command of modern CRM and customer success tooling, plus a strong point of view on using AI, automation, product usage and customer signals to scale the function

Tags: GTM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/inworld-head-of-customer-success-and-account-management-usa/