# Senior Manager, Global Customer Success at IonQ

- Company: IonQ
- What the company does: IonQ delivers trapped ion quantum computing systems, cloud access, and enterprise solutions for real-world quantum applications. Backed by NEA, SoftBank VF and GV.
- Company website: https://ionq.com/
- Type: Startups
- Level: Senior
- Location: Remote, US
- Work setup: Remote
- Posted: 2026-09-30
- Apply by: 2026-11-23
- Apply: https://ionq.com/job?gh_jid=6203809004&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ionq-senior-manager-global-customer-success/

## About the role

IonQ is hiring a Director, Global Customer Sucess to own the post-sale customer experience across its space portfolio including Capella Data as a Service (DaaS) and satellite systems, Skyloom optical communications terminals and crosslink solutions, and the broader space solutions offering. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Demonstrated ownership of retention and renewal outcomes at scale, with a record of improving NRR, reducing churn, and driving measurable adoption of technical products
- Experience building a technical support organization from an early stage — tiered models, SLA commitments, escalation paths, on-call and follow-the-sun coverage, and incident management
- Experience serving U.S. government, defense, and intelligence customers alongside commercial and international accounts, including mission-critical delivery expectations and export-control constraints (ITAR/EAR)
- Ability to engage credibly with technical and mission stakeholders on remote sensing, SAR, optical communications and crosslinks, tasking, and data delivery workflows
- Bachelor’s degree in business, engineering, or a related field, willingness to travel up to 30%, including international travel

Tags: Quantum Platform - Specialty Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ionq-senior-manager-global-customer-success/