# Customer Success Manager, Commercial at Iru

- Company: Iru
- What the company does: Backed by General Catalyst and Felicis.
- Company website: http://iru.com/
- Type: Startups
- Level: Senior
- Location: Miami
- Work setup: Hybrid
- Posted: 2026-04-03
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/iru/96238c1f-248c-42d5-8dc9-d3a3715c6f92
- Page: https://www.1752.vc/careers/jobs/iru-customer-success-manager-commercial/

## About the role

As a Customer Success Manager at Iru, you will be responsible for ensuring our commercial customers achieve measurable success with our platform. As a trusted advisor with strong product knowledge and a customer-first mindset, you will help a high-volume portfolio of customers align their goals with Iru’s unified, AI-powered platform. This is a Miami-based hybrid role, with an in-office presence alongside a collaborative and performance-driven team.

## What they're looking for

- Manage a high-volume portfolio (500+ commercial customers) with a focus on scale and efficiency
- Drive onboarding, adoption, retention, and expansion across your book of business
- Develop repeatable success plans tailored to customer segments
- Lead training sessions, webinars, and business reviews to demonstrate value
- Monitor product usage and proactively engage customers to improve outcomes
- Identify expansion opportunities and partner with Sales to drive growth

Tags: Customer Success