# Customer Success Operations Manager at Iru

- Company: Iru
- What the company does: Backed by General Catalyst and Felicis.
- Company website: http://iru.com/
- Type: Startups
- Level: Senior
- Location: Miami
- Work setup: Hybrid
- Posted: 2026-08-21
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/iru/9766df26-9ecc-43c6-af6e-ef7f87c6d599
- Page: https://www.1752.vc/careers/jobs/iru-customer-success-operations-manager/

## About the role

We're hiring a Customer Success Operations Manager, an experienced individual contributor role with end-to-end ownership of the operating layer our CSMs run on. Our CSMs carry the renewal and expansion number. This role decides what they see when they log in, which accounts sit in their book, whether their health scores can be trusted, and how much of their week goes to customers instead of spreadsheets.

Tags: Strategy & Operations