# Escalation Engineer- Dallas at Island | Investnment

- Company: Island | Investnment
- What the company does: Govern human and AI workflows with Island’s Enterprise Agentic Control Plane. Streamline ZTNA, enforce browser DLP, and optimize digital experiences. Backed by Insight and Sequoia.
- Company website: https://www.island.io/
- Type: Startups
- Level: Mid level
- Location: Dallas
- Work setup: On-site
- Posted: 2026-10-05
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/island/jobs/4423891009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/island-investnment-escalation-engineer-dallas/

## About the role

As an Escalation Engineer, you’ll join our growing global Escalation team that sits at the intersection of our customers and our engineering teams. You will deliver exceptional support experiences to some of the world’s largest enterprises by owning complex investigations end-to-end and driving systemic improvements back into the product. Your frontline insights will shape product priorities and directly impact how Fortune 500 enterprises experience Island. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in a technical support escalation or similar customer-facing technical role
- Networking fundamentals: TCP/IP, DNS, TLS/SSL, proxy architectures, VPN concepts
- Web debugging proficiency: Browser developer tools, network traces (HAR, net-export), HTTP/HTTPS analysis
- Log analysis experience: Comfort working with observability platforms (Coralogix, Sentry, New Relic, or similar) to query logs, traces, and metrics
- OS knowledge: Windows and/or macOS internals, enterprise endpoint management concepts
- Cybersecurity awareness: Understanding of enterprise security concepts (zero trust, DLP, secure web gateways, endpoint protection)

Tags: R&D

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/island-investnment-escalation-engineer-dallas/