# Technical Support Team Lead at Island | Investnment

- Company: Island | Investnment
- What the company does: Govern human and AI workflows with Island’s Enterprise Agentic Control Plane. Streamline ZTNA, enforce browser DLP, and optimize digital experiences. Backed by Insight and Sequoia.
- Company website: https://www.island.io/
- Type: Startups
- Level: Senior
- Location: Dallas, TX
- Work setup: On-site
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://job-boards.greenhouse.io/island/jobs/4414935009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/island-investnment-technical-support-team-lead/

## About the role

We're looking for an experienced, hands-on Technical Support Team Lead to spearhead and grow our Dallas HQ footprint. In this role, you will lead a local team of 7+ Technical Support Engineers on-site, anchoring our physical hub while maintaining an elite technical bar and delivering an exceptional customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in a deep technical support or engineering role supporting Enterprise B2B SaaS, Cybersecurity, or Infrastructure products
- 2–3 years of experience as a Team Lead or Manager directly leading technical teams (ideally in an in-office or hybrid hub environment)
- Must love staying technical—willingness to roll up your sleeves, reproduce bugs, analyze network logs, and jump on live calls with enterprise CISOs
- Strong troubleshooting DNA across: Identity & Auth (SAML, OIDC), Enterprise Networking (Proxies, Firewalls, DNS), and Operating System internals
- Exceptional communication skills with the ability to translate complex technical issues into clear updates for both customers and internal executives
- Deep domain experience in Cybersecurity/SASE, Zero Trust Architecture, DLP (Data Loss Prevention), or Virtual Desktops (VDI/DaaS replacement)

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/island-investnment-technical-support-team-lead/