# Enterprise Customer Success Manager at Ivo

- Company: Ivo
- What the company does: Ivo provides an AI-powered contract intelligence platform that helps legal and business teams review, analyze, and extract insights from agreements. Backed by Icehouse Ventures.
- Company website: https://ivo.ai
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $190K to $230K base salary per year (USD)
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://jobs.ashbyhq.com/ivo-inc/445db1a9-21d9-4853-9aa4-32955d5ba3aa?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ivo-enterprise-customer-success-manager/

## About the role

We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers derive maximum value from our product. This position involves onboarding, supporting, and ultimately guiding customers to achieve their use cases and business objectives. Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish success plans tailored to their goals and requirements. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3-6 years of experience in a SaaS customer success or account management role, experience in legal tech or with legal professionals is a strong plus
- Proven track record of working with mid-market to enterprise customers
- Exceptional communication and interpersonal skills: you’re presentable, pleasant, and confident in driving conversations
- Strong understanding of customer success strategies, retention planning, and value-based selling techniques

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ivo-enterprise-customer-success-manager/