# Mid Market Customer Success Manager at Ivo

- Company: Ivo
- What the company does: Ivo provides an AI-powered contract intelligence platform that helps legal and business teams review, analyze, and extract insights from agreements. Backed by Icehouse Ventures.
- Company website: https://ivo.ai
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $140K to $190K base salary per year (USD)
- Posted: 2026-10-02
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/ivo-inc/c0776068-0bd0-461f-84eb-d7bae05fe0c6?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ivo-mid-market-customer-success-manager/

## About the role

Exceptional communication and interpersonal skills: you're presentable, pleasant, and confident in driving conversations, including over the phone and in group settings. Comfort with prioritization and triage — knowing where to spend your limited time across many accounts. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3-7 years of experience in a SaaS customer success or account management role, ideally managing a high-volume portfolio of mid-market accounts, experience in legal tech or with legal professionals is a strong plus
- Proven ability to manage a large book of business efficiently without sacrificing customer satisfaction
- Exceptional communication and interpersonal skills: you're presentable, pleasant, and confident in driving conversations, including over the phone and in group settings
- Strong understanding of customer success strategies, retention planning, and scalable, process-driven account management
- Comfort with prioritization and triage — knowing where to spend your limited time across many accounts

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ivo-mid-market-customer-success-manager/