# Payment Support Representative III at Jack Henry & Associates

- Company: Jack Henry & Associates
- What the company does: Jack Henry™ is a well-rounded technology provider ​serving community and regional financial institutions with a wide offering of capabilities.
- Company website: https://www.jackhenry.com
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: date not listed
- Apply by: 2026-11-19
- Apply: https://careers.jackhenry.com/job/louisville/payment-support-representative-iii/42859/101409205312?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/jack-henry-and-amp-associates-payment-support-representative-iii/

## About the role

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Learns & operates advanced processes within the department
- Alerts management of potential issues and makes suggestions for improved processes
- Researches customer problems/issues to increase personal knowledge and basic familiarity with the supported product and provides the highest caliber of support possible
- Works with financial institutions, merchants and customers to ensure payment issues are resolved and funds are correctly applied
- Receives incoming calls and/or emails from external and/or internal customers and answers questions according to department guidelines
- Documents issues and resolutions, per department standards


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/jack-henry-and-amp-associates-payment-support-representative-iii/