# Digital Success Strategy Manager at JAMF

- Company: JAMF
- What the company does: Backed by Battery.
- Company website: http://www.jamf.com/
- Type: Startups
- Level: Senior
- Location: US Remote
- Work setup: Remote
- Posted: 2026-08-14
- Apply by: 2026-10-08
- Apply: https://www.jamf.com/about/careers/jobs/?gh_jid=6138831004&gh_jid=6138831004
- Page: https://www.1752.vc/careers/jobs/jamf-digital-success-strategy-manager/

## About the role

At Jamf, we empower people to be their best selves and do their best work. The Digital Success Strategy Manager owns Jamf’s digital customer success strategy: the one-to-many, technology-led engagement model that drives adoption, retention, and value at scale. Building on deep digital-success expertise, the role designs a modernized, AI-powered evolution of that motion and defines what it should do and why.

## What they're looking for

- 6+ years in customer success, digital or scaled customer success, or customer engagement strategy, including designing and running digital or one-to-many programs (required)
- Deep expertise in digital customer success: segmentation, lifecycle design, tech-touch engagement, and the tooling that powers it (required)
- Demonstrated ability to apply AI and automation to customer engagement, with a clear point of view on where AI scales the motion and experience putting it into practice (required)
- Experience translating strategy into clear requirements and priorities that a technical builder can execute against (required)
- Working knowledge of customer success data and metrics (adoption, customer health, gross and net retention) and how to use them to target and measure engagement (required)
- Familiarity with customer success and engagement platforms such as Gainsight, Salesforce, and in-app or digital-engagement tooling (preferred)

Tags: Customer Success