# Enterprise Support Engineer at JAMF

- Company: JAMF
- What the company does: Backed by Battery.
- Company website: http://www.jamf.com/
- Type: Startups
- Level: Mid level
- Location: Minneapolis, MN
- Work setup: On-site
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://www.jamf.com/about/careers/jobs/?gh_jid=6191767004&gh_jid=6191767004
- Page: https://www.1752.vc/careers/jobs/jamf-enterprise-support-engineer/

## About the role

At Jamf, we empower people to be their best selves and do their best work. The Enterprise Support Engineer (ESE) serves as a primary escalation point for customers experiencing advanced technical issues, in addition to acting as an initial point of entry for customers and partners that have elected Premium Support or are strategically valuable to Jamf. The ESE demonstrates proficiency in concepts and practices involving device management and security. The ESE works closely with the Technical Account Manager.

## What they're looking for

- Minimum 3 years in a customer support or technical support role, preferably in a SaaS or technology environment (Required)
- Must demonstrate the ability to read code, troubleshoot logic issues, and make necessary adjustments to correct functionality or implement customer requested changes (Required)
- Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language
- Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics
- Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP)
- Experience with APIs, web technologies, networking and databases (e.g., SQL)

Tags: Technical Support