# Senior Manager, Payments Risk at Jane App

- Company: Jane App
- What the company does: Jane is a modern and beautifully designed practice management software used by practitioners in a variety of health and wellness disciplines around the world. Backed by Pender Ventures.
- Company website: https://jane.app
- Type: Startups
- Level: Senior
- Location: Canada/US
- Work setup: Remote
- Pay: $156K to $254K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/jane/a45379e9-91ec-4126-8d7a-ab1eed8287bc
- Page: https://www.1752.vc/careers/jobs/jane-app-senior-manager-payments-risk/

## About the role

Hi, I’m Emily . I lead Payments and Fintech at Jane. I have spent most of my career in tech helping small businesses grow, get paid, and manage their finances. I am deep in embedded payments and fintech solutions and particularly passionate about health, healthcare, and overall wellness. I joined Jane earlier this year to grow and expand the suite of fintech products and build an exceptional team to help get the work done.

## What they're looking for

- Merchant risk policy: Onboarding criteria, verification standards, how exceptions get handled, escalation paths, and ongoing merchant monitoring
- Jane's stated risk appetite: In partnership with Legal, Finance and the VP
- Portfolio losses and the risk reporting pack: Loss rate, approval rate, time-to-decision, dispute, win rate, including support finance in budgeting and forecasting losses
- Transaction monitoring strategy: Transaction rules, risk flags, review process, thresholds, time-to-decision and the false positive rate
- Dispute strategy and win rate: Determine the strategy for improving win-rates for our customers and preventing disputes in the first place
- The escalation, hold and offboarding decisions: You will have decision-making authority, but know when executive or legal sign-off will be needed

Tags: Product