# Software Development Engineer, Customer Experience Improvement - Defect Enrichment at Jet.com

- Company: Jet.com
- What the company does: Backed by General Catalyst.
- Company website: https://amazon.com/
- Type: Startups
- Level: Mid level
- Location: Austin, Texas, USA
- Work setup: On-site
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://www.amazon.jobs/en/jobs/10580426/software-development-engineer-customer-experience-improvement-defect-enrichment?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/jet-com-software-development-engineer-customer-experience-improvement-defect-enr/

## About the role

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. Found on 1752vc Careers, the job board for startup and VC roles.

Tags: Software Development

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/jet-com-software-development-engineer-customer-experience-improvement-defect-enr/