# Customer Operations Lead at Joyfulhealth

- Company: Joyfulhealth
- What the company does: Our technology and RCM experts supplement your team to resolve unpaid claims, identify root cause issues, and action prevention strategies to increase net collections and speed up time to cash. Backed by CRV.
- Company website: https://www.joyfulhealth.com/
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $165K to $185K base salary per year (USD)
- Posted: 2026-08-07
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/joyfulhealth/108058b7-804f-43ea-9004-fd000d1c0ff9
- Page: https://www.1752.vc/careers/jobs/joyfulhealth-customer-operations-lead/

## About the role

Own the customer onboarding system — the backbone that RCSMs run on: Build and own the systems, playbooks, and tooling underneath onboarding so the Revenue Cycle Success Managers (RCSMs) who lead each customer implementation have everything they need to run it seamlessly. You're their systems-and-workflow right hand — when a customer needs something custom, you're the one who can stand it up. The RCSM owns each customer's go-live; you own the onboarding system working across every customer.

Tags: Operations