# Workforce Management Analyst, Customer Care at Judi Health

- Company: Judi Health
- What the company does: Judi Rx delivers transparent, member-focused PBM solutions, while Judi Care provides medical, vision, and dental benefits through Judi®, supporting millions of plan members across employers, unions, health systems, and government programs. Backed by General Catalyst.
- Company website: https://www.judi.health/
- Type: Startups
- Level: Analyst
- Location: Charlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York, United States
- Work setup: On-site
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://job-boards.greenhouse.io/judihealth/jobs/5380015008
- Page: https://www.1752.vc/careers/jobs/judi-health-workforce-management-analyst-customer-care/

## About the role

The Customer Care Workforce Management Analyst is responsible for real-time and/or intraday management of resources to ensure consistency in Service Level performance and improve the call experience for potential enrollees, members, clients, providers, brokers, and other Judi Rx users.

## What they're looking for

- A Bachelor’s degree business management, math, statistics, economics or related field is preferred but not required. Equivalent training and experience may be substituted and considered
- 5 + years of call center experience
- 5 + years of experience in a workforce management role desired
- Focus on operations management experience including forecasting, scheduling and real-time operations management
- Experience with Workforce Management tools like AWS Connect, Verint , NICE , CXone , IEX, G enesys, Aspect WFM
- Utilize features such as Intraday Grid, Intraday Reforecasting, Real-Time Adherence, and proactive notifications & alerts

Tags: Operations