# Customer Success Programs Lead (Education) at Juicebox

- Company: Juicebox
- What the company does: Find, verify, and email perfect-fit candidates in one prompt. Search 800M+ profiles across 30+ sources and hire faster with AI. Backed by Sequoia, Y Combinator and AI Grant.
- Company website: https://juicebox.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $180K to $240K base salary per year (USD)
- Posted: 2026-06-19
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/juicebox/f145c6d5-d250-46d3-894b-88d6691138a8
- Page: https://www.1752.vc/careers/jobs/juicebox-customer-success-programs-lead-education/

## About the role

We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team.

## What they're looking for

- 4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company
- Experience building a customer education motion from scratch, not just inheriting or maintaining one
- Strong instincts for instructional design: you know how to break down complex product workflows into content that's simple, engaging, and drives action
- Experience using AI tools to scale content production and maintenance, ideally in a fast-shipping product environment
- Comfort with both live facilitation (webinars, training sessions, office hours) and asynchronous content (playbooks, in-product guides, documentation)
- Experience evaluating or administering an LMS or customer education platform (e.g. Skilljar, Northpass, WorkRamp)

Tags: Customer Success