# Customer Success Manager (Proactive Posting) at Junction

- Company: Junction
- What the company does: Junction provides seamless lab testing and wearable device data in a single integration to help healthcare providers scale personalized, predictive care. One API, nationwide lab networks, and built-in operational support – so you can focus on patient outcomes. Backed by Y Combinator.
- Company website: https://www.junction.com/
- Type: Startups
- Level: Senior
- Location: EDT / EST (US East Coast only)
- Work setup: Remote
- Pay: $120K to $150K base salary per year (USD)
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://jobs.ashbyhq.com/junction/afce6da5-dec5-484f-845c-12f1c0afa504
- Page: https://www.1752.vc/careers/jobs/junction-customer-success-manager-proactive-posting/

## About the role

Own a portfolio of 25–40 accounts across our digital health and mid-market segment Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible

## What they're looking for

- High agency: You don’t wait to be told what needs doing. You spot problems, form a view, and act. You have examples of things you went after in a previous role that nobody asked you to do
- Commercial confidence: You’re comfortable having pricing and renewal conversations directly. You know how to make the case for value, push on upsell opportunities, and hold a number without hiding behind ‘I’ll loop in sales.’
- Adaptability: You read the room quickly and flex your approach. A technical founder and a VP of operations need completely different conversations, and you know how to have both
- Technical curiosity: You’ve worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. You have a method for learning things you don’t understand yet
- CS experience: 3–6 years owning accounts end-to-end. You’ve managed 20–50 accounts at a time and know how to stay on top of them without things slipping
- Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you

Tags: Customer Success