# Customer Support Associate at Junction

- Company: Junction
- What the company does: Junction provides seamless lab testing and wearable device data in a single integration to help healthcare providers scale personalized, predictive care. One API, nationwide lab networks, and built-in operational support – so you can focus on patient outcomes. Backed by Y Combinator.
- Company website: https://www.junction.com/
- Type: Startups
- Level: Associate
- Location: EDT / EST (US East Coast only)
- Work setup: Remote
- Pay: $50K to $70K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.ashbyhq.com/Junction/6afc9b43-0030-4e19-97b3-68fb05d8437e?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/junction-customer-support-associate/

## About the role

If you're passionate about how technology can supercharge healthcare, you’ll fit right in. You: An empathetic and driven problem solver with 2+ years of SaaS support experience, who brings calm and clarity when things get chaotic Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You have 2+ years of support experience at a B2B2C SaaS company, ideally in a structured support environment
- You’re hands-on in identifying, reproducing, and resolving customer-reported issues. You take full ownership of an issue and follow through until its resolved
- You’ve worked at a small or mid-size company, and you’re comfortable operating without a playbook or loads of documentation
- You thrive when working a busy queue, and you take pride in closing tickets well and quickly
- You’re calm, empathetic, and accurate in how you communicate, both in writing and verbally
- When something’s repetitive, you build a better way to do it. You’re excited to use AI and other tools to solve problems, not just to work through them faster

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/junction-customer-support-associate/