# Scaled Customer Success Manager at Junction

- Company: Junction
- What the company does: Junction provides seamless lab testing and wearable device data in a single integration to help healthcare providers scale personalized, predictive care. One API, nationwide lab networks, and built-in operational support – so you can focus on patient outcomes. Backed by Y Combinator.
- Company website: https://www.junction.com/
- Type: Startups
- Level: Senior
- Location: EDT / EST (US East Coast only)
- Work setup: Remote
- Pay: $110K to $140K base salary per year (USD)
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://jobs.ashbyhq.com/Junction/ad7a7361-b5e5-4472-b50e-09a10bfd297e?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/junction-scaled-customer-success-manager/

## About the role

Own our Tier 4 segment: ~100 accounts, through a pooled, one-to-many model Build proactive motions that scale: onboarding sequences, feature-adoption campaigns, webinars and office hours, health-based plays, and renewal outreach Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- CS experience: 2+ years in customer success, specifically in a scaled, pooled, or digital CS model (or lifecycle/growth marketing for a technical product). You’ve covered 75+ accounts at once and built the system that made it work
- Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you
- High agency: You don’t wait to be told what needs doing, you spot problems and act. You have examples of things you went after in a previous role that nobody asked you to do
- Programmatic thinking: You think in segments, triggers, and plays. When you see the same problem three times, you build something so you never solve it by hand again
- Commercial instinct: You can spot an expansion or renewal-risk signal in an account you haven’t spoken to in months, and you know what to do with it – run the renewal yourself or hand it to Sales with everything they need
- Clear writing: Much of your customer contact will be written – emails, guides, in-app messages. You can explain a technical feature to a developer and to a head of ops, briefly and clearly

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/junction-scaled-customer-success-manager/