# Senior Performance and Training Specialist at Justlife

- Company: Justlife
- What the company does: Get top-rated home services delivered to your door. Cleaning, Salon, Spa, Handyman & Repairs & more. Backed by 500 Global.
- Company website: https://www.justlife.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-19
- Apply by: 2026-10-12
- Apply: https://career.justlife.com/apply/JScV1TlfqI/Senior-Performance-And-Training-Specialist
- Page: https://www.1752.vc/careers/jobs/justlife-senior-performance-and-training-specialist/

## About the role

When a customer contacts support, they don't know if they're talking to a human or an AI agent. They just know whether their problem got solved and whether they felt heard. That experience is being checked consistently. That's where you come in.

## What they're looking for

- You get suspicious of small samples and love building the case that proves or disproves a hunch : data is your first language
- You have a craftsperson's obsession with standards: what "good" means and why it matters, especially when holding it costs someone something
- You're energised by conversations where your findings change what happens next : not reporting into a black hole, but seeing Product and Ops move upstream because you surfaced the pattern
- You think like an auditor: independent, sceptical, rigorous — and you're comfortable defending a finding to vendors and senior stakeholders
- You care about AI the way you care about people : genuinely curious about where it fails, what it does badly, and how to make it better
- Validate every major process change before rollout — design the test, run spot checks live during rollout, and write the recommendation that goes to leadership the same day