# Director, Customer Success at Justworks

- Company: Justworks
- What the company does: Justworks combines easy-to-use HR software with real human support to handle your company. Backed by Index, Redpoint and USV.
- Company website: http://justworks.com/
- Type: Startups
- Level: Principal and up
- Location: New York, New York
- Work setup: On-site
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://boards.greenhouse.io/justworks/jobs/8263097?gh_jid=8263097&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/justworks-director-customer-success/

## About the role

As the Director, Customer Success, you will be a vital part of the leadership team for Justworks' broader Customer Success organization. In this role, you will lead Justworks' Customer Success team, bringing a customer success-minded vision grounded in revenue growth, and approach to leading this critical and evolving customer-facing function. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- A problem solver- you genuinely enjoy figuring out how and why things work, and looks to optimize for the customers and scale for Justworks
- Minimum of 10 years of professional experience, ideally in customer success, account management, account development, customer support, professional services or related fields
- Minimum of 6 years of people management experience building and managing large (60+ employees) customer-facing teams in a fast-paced, dynamic environment
- Experience in driving commercial outcomes and results, specifically with existing customers
- Experience working with complex products and communicating complicated ideas and processes in an easy to understand way
- Ability to architect success delivery models that align with current customer segments, deliver customer value and scale with growth projections

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/justworks-director-customer-success/