# Manager, Customer Onboarding at Justworks

- Company: Justworks
- What the company does: Justworks combines easy-to-use HR software with real human support to handle your company. Backed by Index, Redpoint and USV.
- Company website: http://justworks.com/
- Type: Startups
- Level: Senior
- Location: New York, New York
- Work setup: On-site
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://boards.greenhouse.io/justworks/jobs/8265612?gh_jid=8265612&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/justworks-manager-customer-onboarding/

## About the role

As the Manager, Onboarding, you will lead and mentor a team who serve as the crucial initial point of contact for post-sales customers transitioning onto a new Justworks product. You will leverage your expertise to oversee the entire onboarding lifecycle, ensuring a standardized, seamless, and service-first experience for customers that sets the foundation for long-term success. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5 or more years of experience in customer onboarding, customer success, or service operations
- 3 or more years of people and team management experience
- Proven track record of coaching and developing high-performing teams
- Demonstrated success achieving team KPIs and operational targets
- Experience building or improving processes in a scaling environment
- Strong cross-functional collaboration skills

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/justworks-manager-customer-onboarding/