# Senior IT Support Engineer at Justworks

- Company: Justworks
- What the company does: Backed by Index, Redpoint and USV.
- Company website: http://justworks.com/
- Type: Startups
- Level: Senior
- Location: New York, New York
- Work setup: On-site
- Posted: 2026-07-28
- Apply by: 2026-10-08
- Apply: https://boards.greenhouse.io/justworks/jobs/8080320?gh_jid=8080320
- Page: https://www.1752.vc/careers/jobs/justworks-senior-it-support-engineer/

## About the role

You have experience supporting technology in a startup, high-growth, or enterprise environment. You combine exceptional white-glove customer service with strong technical expertise, a passion for solving complex problems, and a continuous improvement mindset. As a Senior IT Support Engineer, you’ll serve as a senior technical expert, driving improvements across endpoint management, workplace technology, and the Digital Employee Experience (DEX).

## What they're looking for

- 5+ years of professional IT Support experience in a startup, technology, or enterprise environment
- Experienced in managing complex endpoint technologies and driving operational improvements
- Excellent customer service, communication, analytical, and problem-solving skills
- Strong system thinking, critical thinking and problem-solving skills
- Hands-on experience using AI assistants such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar tools to improve technical troubleshooting, documentation, scripting, research, and operational efficiency
- Demonstrated ability to critically evaluate AI-generated recommendations while maintaining security, accuracy, and data privacy standards

Tags: IT