# L1 Support Engineer at JWP Connatix

- Company: JWP Connatix
- What the company does: JWP Connatix provides an end-to-end video platform that manages, streams, and monetizes live and on-demand content across web, mobile, and CTV. Backed by Headline (formerly e.ventures).
- Company website: https://jwpconnatix.com
- Type: Startups
- Level: Mid level
- Location: Skopje
- Work setup: On-site
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://jwx.com/careers/job-posting?gh_jid=8264510&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/jwp-connatix-l1-support-engineer/

## About the role

L1 Support is the first line of defense for JWX’s live-streaming and video platform - monitoring infrastructure in real time, triaging incidents, and keeping customer streams running. It’s a technical operations role: you’ll be in Zendesk, AWS, reading CloudWatch metrics, debugging Zabbix alerts, and - for engineers who want it - building the internal tools the team runs on. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Comfortable navigating the AWS Console - EC2 instance details, CloudWatch metrics and dashboards (reading error rates, latency, host health against thresholds)
- Understanding of streaming protocols - HLS (.m3u8) and DASH (.mpd) manifests, enough to reason about a broken or degraded stream
- Comfortable using Postman or a similar API client to inspect/debug requests
- Familiarity with monitoring/alerting tools (Zabbix or equivalent) - triaging an alert, checking whether the underlying resource is actually still a problem
- Basic CDN concepts (origin vs. edge, why a stream might resolve differently per region)
- Demonstrated proactive troubleshooting ability - through experience, projects, or coursework

Tags: Technical Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/jwp-connatix-l1-support-engineer/