# Customer Service Agent (Bilingual in Spanish and English) at Kafene

- Company: Kafene
- What the company does: Grow your revenue with Kafene. Attract and convert customers from all credit profiles with flexible lease-to-own programs. Backed by Gaingels.
- Company website: https://kafene.com
- Type: Startups
- Level: Mid level
- Location: Guatemala City
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/kafene/0e52bb90-ec35-47c2-924a-16dc042393c6?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/kafene-customer-service-agent-bilingual-in-spanish-and-english/

## About the role

Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You are comfortable working in a remote environment with reliable internet access
- You have proven customer support experience, ideally in the rent/lease-to-own industry
- You exhibit strong phone contact-handling skills and active listening
- You possess excellent communication and presentation skills, being bilingual is a plus
- You demonstrate the ability to multitask, prioritize, and manage time effectively
- You hold a high school diploma or equivalent, a college degree is preferred

Tags: Servicing

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/kafene-customer-service-agent-bilingual-in-spanish-and-english/