# Customer Success Manager - SMB at Karbon

- Company: Karbon
- What the company does: Karbon provides an enterprise workstream collaboration platform that allows a team to contribute more productively to an organization’s mission, with shared, streamlined workflows, automated tasks, and standardized processes. Backed by Five Elms Capital.
- Company website: https://karbonhq.com
- Type: Startups
- Level: Senior
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-08-24
- Apply by: 2026-10-14
- Apply: https://job-boards.greenhouse.io/karbon/jobs/6151774004
- Page: https://www.1752.vc/careers/jobs/karbon-customer-success-manager-smb/

## About the role

As an SMB Customer Success Manager at Karbon, you'll take ownership of a large portfolio of SMB accounts, focused on driving high annual logo retention and measurable product adoption. You'll work efficiently and strategically, using automation and data to create consistent value at scale. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites.

## What they're looking for

- More than 2 years of experience in a customer success or account management role, ideally in SaaS or technology
- Intermediate proficiency in Google Sheets and/or Excel
- Proven track record of delivering outstanding customer experiences and managing multiple accounts
- Excellent presentation skills, with confidence engaging executives and leaders
- Skilled at identifying customer pain points and mapping product features to solutions
- Clear, effective communicator who adapts easily to different communication methods

Tags: Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/karbon-customer-success-manager-smb/