# Senior Customer Success Manager at Karbon

- Company: Karbon
- What the company does: Karbon provides an enterprise workstream collaboration platform that allows a team to contribute more productively to an organization’s mission, with shared, streamlined workflows, automated tasks, and standardized processes. Backed by Five Elms Capital.
- Company website: https://karbonhq.com
- Type: Startups
- Level: Senior
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/karbon/jobs/6208471004
- Page: https://www.1752.vc/careers/jobs/karbon-senior-customer-success-manager/

## About the role

Are you motivated by owning the commercial performance and measurable outcomes of a portfolio of accounting firms? Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency? Do you proactively identify risk and expansion opportunities through data, insight, and strong multi-threaded relationships?

## What they're looking for

- Based in the US or Canada and experienced working within distributed, global teams
- 7+ years of experience in B2B SaaS, ideally within accounting or professional services software
- Proven track record of owning renewals and driving measurable expansion revenue within complex accounts
- Strong executive communication skills with the ability to influence firm leaders and articulate ROI clearly and confidently
- Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization
- Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems

Tags: Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/karbon-senior-customer-success-manager/