# Support Specialist (India) at Kard

- Company: Kard
- What the company does: Drive measurable growth with Kard’s commerce media network powered by predictive AI and first-party data to deliver personalized rewards that convert. Backed by Techstars.
- Company website: https://getkard.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://job-boards.greenhouse.io/kardfinancialinc/jobs/4748944005?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/kard-support-specialist-india/

## About the role

Note: We are currently only able to hire candidates residing in India for this fully remote position. Kard is looking for a detail-oriented, technically capable Support Specialist to join our team. This role will serve as a primary point of contact for technical support requests from our issuer and merchant partners, helping troubleshoot issues, resolve transaction discrepancies, and ensure smooth day-to-day platform operations. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3–6 years of experience in technical support, application support, technical operations, or a similar role
- Hands-on experience troubleshooting REST APIs using Postman or similar tools
- Experience querying databases, particularly MongoDB or other NoSQL databases, to investigate technical issues
- Strong technical problem-solving skills, with the ability to investigate issues, identify root causes, and determine appropriate next steps
- Experience managing support tickets through Zendesk, Jira, or similar ticketing systems
- Ability to communicate technical findings clearly to both technical and non-technical stakeholders

Tags: Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/kard-support-specialist-india/