# Customer Success Manager at Kaseya

- Company: Kaseya
- What the company does: Backed by Insight.
- Company website: http://www.kaseya.com/
- Type: Startups
- Level: Senior
- Location: Orlando, FL
- Work setup: On-site
- Posted: 2026-05-26
- Apply by: 2026-10-08
- Apply: https://www.kaseya.com/careers/jobs/id/6005826004/?gh_jid=6005826004
- Page: https://www.1752.vc/careers/jobs/kaseya-customer-success-manager/

## About the role

As a Customer Success Manager within Kaseya’s Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support experience. This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and satisfaction.

## What they're looking for

- 3+ years of experience in Technical Support, Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles
- Experience managing enterprise or high-value customer relationships
- Experience working cross-functionally with Support, Product, Engineering, and Operations teams
- Strong background in SaaS, IT services, enterprise software, or cybersecurity environments
- Experience analyzing support KPIs and operational performance metrics

Tags: Global Support