# Technical Support Engineer at Kaseya

- Company: Kaseya
- What the company does: Backed by Insight.
- Company website: http://www.kaseya.com/
- Type: Startups
- Level: Mid level
- Location: Orlando, FL
- Work setup: On-site
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://www.kaseya.com/careers/jobs/id/6163445004/?gh_jid=6163445004
- Page: https://www.1752.vc/careers/jobs/kaseya-technical-support-engineer/

## About the role

To strengthen our global support organization, Kaseya is seeking a Technical Support Engineer – L1 to join our team in Orlando, Florida . As a Technical Support Engineer – L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical issues across operating systems, networks, servers, storage, virtualization, and other IT infrastructure while meeting or exceeding established service and performance KPIs.

## What they're looking for

- Working knowledge of major operating systems, including Linux/UNIX, Windows, and macOS
- Familiarity with virtualization technologies, including VMware and Hyper-V
- Experience troubleshooting BIOS/UEFI and system boot issues
- Hands-on experience using Linux commands, PuTTY, and SSH for troubleshooting
- Experience performing basic system and application log analysis beyond Windows Event Viewer, including /var/log/ and application logs
- Experience troubleshooting Windows Server and workstation hardware

Tags: Level 1 Support