# Customer Success Lead, Digital & Scaled Programs (Remote) at Ketch

- Company: Ketch
- What the company does: Ketch is enterprise data privacy management software for consent, DSARs, data mapping, AI and assessments—built for GDPR, CCPA, and US state laws. Start free. Backed by CRV.
- Company website: https://www.ketch.com/
- Type: Startups (AI role)
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $150K to $175K base salary per year (USD)
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://job-boards.greenhouse.io/ketch/jobs/4464703009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ketch-customer-success-lead-digital-and-scaled-programs-remote/

## About the role

Ketch is hiring a Customer Success Lead, Digital & Scaled Programs to build and operate 'Success-at-Scale' programs that help customers capture the full range benefits from Ketch products, support growth, and reduce risk across our customer base. This role is responsible for developing and executing a 1:many, lifecycle-driven Success-at-Scale program. Customer Success is part of our CX team and part of our larger Go-to-Market organization. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You use AI tools such as Claude to turn the signals CX Ops surfaces into business review decks, value calculations, and email journeys, refining engagement plays as new signals come in
- You have hands-on HubSpot experience building customer segments and targeted outbound content
- You're comfortable presenting value directly to customers and have enough product depth to handle escalations independently
- You navigate a matrix organization and influence cross-functional teams, including Product, Engineering, Sales, Marketing, and Legal, without direct authority
- You build and communicate the program clearly amid ambiguity, executing and iterating across both breadth and depth
- 5+ years experience in Customer Success, Customer Success Operations, Lifecycle, Growth, or a similar role in B2B SaaS, ideally within a matrix organization

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ketch-customer-success-lead-digital-and-scaled-programs-remote/