# Customer Success Lead, Enterprise Accounts at Ketch

- Company: Ketch
- What the company does: Ketch is enterprise data privacy management software for consent, DSARs, data mapping, AI and assessments—built for GDPR, CCPA, and US state laws. Start free. Backed by CRV.
- Company website: https://www.ketch.com/
- Type: Startups (AI role)
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $180K to $215K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://job-boards.greenhouse.io/ketch/jobs/4425393009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ketch-customer-success-lead-enterprise-accounts/

## About the role

Ketch is hiring a Customer Success Lead to own relationships with 20 to 25 of our largest strategic customers. You will know the people who matter at each account, show them the value they get from Ketch, and make sure they stay and grow with us. This is a customer-facing role, and most of your time will be spent with customers. You will work alongside our Success-at-Scale CSM, using the same signals, playbooks, and metrics. Customer Success is part of our CX (Customer Experience) team within Go-to-Market. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You build lasting relationships with senior stakeholders
- You build ROI cases and present them to executives
- You understand how privacy, legal, and marketing teams run a privacy program
- You use AI tools such as Claude to pull context from Salesforce, HubSpot, Intercom, and product data
- You influence Product, Engineering, and Sales without direct authority
- 12+ years in B2B SaaS Customer Success or Account Management, including 5+ years with enterprise or strategic accounts

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ketch-customer-success-lead-enterprise-accounts/