# Director, Delivery and Success at Ketryx

- Company: Ketryx
- What the company does: Backed by Lightspeed.
- Company website: http://faction.vc/
- Type: Startups
- Level: Principal and up
- Location: Boston, Massachusetts, United States
- Work setup: On-site
- Pay: $150K to $175K base salary per year (USD)
- Posted: 2025-05-19
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/ketryx/jobs/4694682008
- Page: https://www.1752.vc/careers/jobs/ketryx-director-delivery-and-success/

## About the role

As a Director of Delivery and Success at Ketryx, you will serve as a senior leader in a fast-growing, mission-critical team. Your role is to help our customers thrive by delivering exceptional outcomes, building trusted executive relationships, and leading a high-performing team of Delivery and Success Managers and Leads.

## What they're looking for

- Leadership and Team Development - Demonstrated success hiring, managing, and developing high-performing teams—including managers. Skilled at coaching others, setting clear expectations, and scaling leadership capacity
- Excellent Communication and Presence - Strong written and verbal communication skills. Capable of tailoring complex messages to different audiences—whether technical, executive, or cross-functional
- Strong Execution and Prioritization Skills - Proven ability to manage multiple initiatives simultaneously. Brings clarity, momentum, and calm to dynamic environments
- Tools and Systems Experience - Familiarity with CRM tools and customer operations platforms. Comfortable learning and adapting to new systems quickly
- Educational Background - Bachelor’s degree in a relevant field (e.g., engineering, life sciences, computer science), or equivalent practical experience. Advanced degree or regulatory certifications a plus

Tags: Delivery and Success