# Associate Technical Account Manager at Keyfactor

- Company: Keyfactor
- What the company does: Keyfactor helps organizations secure machine identities, cryptography, and AI systems with trust infrastructure that enables digital trust, crypto-agility, and quantum readiness. Backed by Insight.
- Company website: https://www.keyfactor.com/
- Type: Startups
- Level: Senior
- Location: United States (Remote)
- Work setup: Remote
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/keyfactorinc/jobs/6173365004
- Page: https://www.1752.vc/careers/jobs/keyfactor-associate-technical-account-manager/

## About the role

The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers achieve successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage.

## What they're looking for

- Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions
- Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps
- Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate
- Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps
- Coordinate with internal teams, including Support, Customer Success, Product, and Engineering, to help drive timely issue resolution
- Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems

Tags: Professional Services: TAM