# Technical Support Engineer at Keyfactor

- Company: Keyfactor
- What the company does: Keyfactor helps organizations secure machine identities, cryptography, and AI systems with trust infrastructure that enables digital trust, crypto-agility, and quantum readiness. Backed by Insight.
- Company website: https://www.keyfactor.com/
- Type: Startups
- Level: Mid level
- Location: Cleveland, Ohio (Hybrid)
- Work setup: Hybrid
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://job-boards.greenhouse.io/keyfactorinc/jobs/6231031004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/keyfactor-technical-support-engineer/

## About the role

The Support Engineer (Tier II) delivers advanced technical expertise to diagnose, troubleshoot, and resolve complex customer issues that impact product performance and business operations. They serve as a critical escalation point, performing in-depth root cause analysis and driving timely, high-quality resolutions that minimize disruption and accelerate value realization. By collaborating with Tier III, Team Leads and Tier IV. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor's degree or equivalent experience
- 2 to 4 years of related work experience and general knowledge within their functional area
- Experience handling complex technical issues in a SaaS or software environment
- Participation in support initiatives and process improvement efforts
- Strong troubleshooting and analytical skills across systems (e.g., Windows, Linux, networking, databases)
- Proficiency in case management tools and structured problem-solving

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/keyfactor-technical-support-engineer/