# Customer Support Escalations Specialist at Kikoff

- Company: Kikoff
- What the company does: Kikoff's credit building app is the the fastest way to build credit safely, with plans from $5/month. Backed by Lightspeed.
- Company website: https://kikoff.com/
- Type: Startups
- Level: Mid level
- Location: Phoenix, Arizona
- Work setup: On-site
- Posted: 2026-07-10
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/kikoff/jobs/4313877009
- Page: https://www.1752.vc/careers/jobs/kikoff-customer-support-escalations-specialist/

## About the role

As a Tier 3 Customer Support Specialist, you will own Kikoff's most complex and sensitive customer escalations — the cases that go beyond what frontline and Tier 2 agents can resolve on their own. This role sits at the intersection of customer empathy and operational excellence. Just as importantly, you will help the broader org improve and scale: auditing ticket quality, documenting resolution paths, and identifying fixes and improvements in our processes.

## What they're looking for

- 2–5 years of experience in customer support, with meaningful time in escalations, complex case management, or a Tier 2/3 role
- Strong written communication — your case notes, customer responses, and internal escalations are clear, accurate, and defensible
- High ownership: you follow cases through to resolution and don't let things fall through the cracks
- Able to work within a structured ops team without needing heavy direction

Tags: Operations