# Manager, Complaints & Disputes Compliance at Kikoff

- Company: Kikoff
- What the company does: Kikoff's credit building app is the the fastest way to build credit safely, with plans from $5/month. Backed by Lightspeed.
- Company website: https://kikoff.com/
- Type: Startups
- Level: Senior
- Location: Phoenix, Arizona, United States, San Francisco, California, United States
- Work setup: On-site
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/kikoff/jobs/4444685009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/kikoff-manager-complaints-and-disputes-compliance/

## About the role

Complaints and disputes are where Kikoff finds out what it is actually doing for its customers. They also arrive with a clock attached: the law, the regulators, and our bank partner each set deadlines, and none of them move. Reporting to the Head of Compliance, you will own the way we manage and respond to complaints and disputes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years in consumer financial services, including 3+ years owning complaints, disputes, or consumer compliance operations at a bank, fintech, lender, or servicer
- You have built or substantially rebuilt a complaints or disputes program and can walk through what you would do differently
- Deep experience applying AI to high-volume complaint and dispute work, such as organizing incoming volume, summarizing records, and preparing draft responses, with human review of every output
- Strong writing across three audiences: a customer who needs a plain answer, a regulator who will read that answer later, and leadership who needs the root cause and the fix
- Prior management or sustained mentorship experience, along with the appetite to hire and develop an analyst as the program grows
- Experience with credit-building, credit reporting, or lending products, and experience supporting examinations or audits

Tags: Compliance

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/kikoff-manager-complaints-and-disputes-compliance/