# IT Analyst at Kin

- Company: Kin
- What the company does: Kin Insurance offers easy, affordable homeowners insurance designed for your needs. Call today at 855-717-0022 or get an online quote now! Backed by 500 Global.
- Company website: https://www.kin.com
- Type: Startups
- Level: Analyst
- Location: Chicago, IL
- Work setup: Remote
- Pay: $66K to $75K base salary per year (USD)
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://jobs.ashbyhq.com/kin/c8af83d0-2695-4b95-8bc6-175b65c3aa3f
- Page: https://www.1752.vc/careers/jobs/kin-it-analyst/

## About the role

We're looking for an IT Analyst to grow into ownership of our tier 2 helpdesk and the onboarding and offboarding process that touches every team at Kin. This is a step up from entry-level - you'll pick up escalations that Jr. Analysts can't resolve, run IT orientation for new kinfolk, and be the person who notices when a process is creating friction.

## What they're looking for

- 2+ years of IT experience, including hands-on tier 2 support and remote-first support
- Proficiency troubleshooting both macOS and Windows
- Administration experience with Google Workspace, Slack, Okta, JumpCloud, and/or BetterCloud
- Day-to-day fluency with a ticketing system (we use Jira Service Management) and a habit of documenting what you solve (we use Confluence)
- Some experience using AI tools (Claude, ChatGPT, or similar) for workflow efficiency - or strong aptitude and eagerness to build that skill quickly
- White-glove service instinct - equal respect and responsiveness whether you're helping an intern or an exec

Tags: IT