# Customer Experience Specialist at Kinetic

- Company: Kinetic
- What the company does: About Kinetic Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance... Backed by Menlo.
- Company website: https://www.kinetic.auto/
- Type: Startups
- Level: Mid level
- Location: Tempe, AZ
- Work setup: On-site
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/kinetic/jobs/ffd0d36c-e825-43b6-b41d-f07c5e9c9be0
- Page: https://www.1752.vc/careers/jobs/kinetic-customer-experience-specialist/

## About the role

This role serves as the primary point of contact for customers arriving for vehicle inspections, estimates, repair consultations, and insurance-related appointments. The coordinator guides customers through the Kinetic Vision process, documents vehicle damage, captures critical repair information, facilitates electronic authorizations, and ensures all required information is collected to support estimating, repair planning, and insurance workflows.

## What they're looking for

- Maintain proactive communication with customers throughout the intake and repair planning process
- Educate customers on repair timelines, next steps, and the overall repair journey
- Resolve customer concerns with professionalism, empathy, and a customer-first mindset
- Coordinate appointment confirmations, status updates, and follow-up communications to deliver an exceptional customer experience
- Excellent communication and presentation skills
- Ability to build rapport and instill trust with clients across all organizational levels

Tags: Customer Success