# Product Support Engineer, El Salvador at Kira Systems

- Company: Kira Systems
- What the company does: Due diligence is where deals slow down and margins disappear. From single transaction to complex, multi-jurisdiction deals, Litera transforms contract review into contract intelligence. Extract key provisions, answer deal-critical questions, and report... Backed by Insight.
- Company website: https://www.kirasystems.com/
- Type: Startups
- Level: Mid level
- Location: Remote - El Salvador
- Work setup: Remote
- Posted: 2026-11-01
- Apply by: 2026-12-16
- Apply: https://jobs.ashbyhq.com/kira/9725d1ef-44d3-4495-b370-77c620c98f6e?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/kira-product-support-engineer-el-salvador/

## About the role

Own Kira’s escalation queue in the Ministry of Education’s Spanish-language ticketing system: receive escalations from Ministry support teams, work tickets through to resolution, and document fixes in Spanish Resolve account, roster, and data issues directly, including user corrections, teacher-to-subject assignments, section moves, and content and access problems Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Professional fluency in Spanish and English, written and spoken
- 3+ years in a product-adjacent role such as solutions engineering, implementation, product operations, product management, or technical support for a SaaS product
- Strong product intuition: you’ve dug into user problems and helped solve them, beyond routing requests
- Comfortable in admin consoles, logs, and browser dev tools, and able to tell a bug from a configuration issue
- Comfortable using AI tools like Cursor or Claude to investigate issues and speed up your work
- A clear, calm, empathetic communicator who is polished with government stakeholders and comfortable working on-site with the client team

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/kira-product-support-engineer-el-salvador/