# Senior Customer Success Manager at Klarity

- Company: Klarity
- What the company does: Within maps how work happens inside a company across every application, structure it into a Work Brain, and then decides which tasks stay with people and which move to agents. Backed by Scale Venture Partners.
- Company website: https://klarity.ai
- Type: Startups
- Level: Senior
- Location: San Francisco (HQ)
- Work setup: On-site
- Pay: $160K to $210K base salary per year (USD)
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://jobs.ashbyhq.com/within.ai/55608294-b98f-4d42-8f2f-deaef1f5c7d6?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/klarity-senior-customer-success-manager/

## About the role

Own portfolio health end-to-end: Run point on a $7M–$15M book of enterprise accounts sourced through Sales — renewal, expansion, and day-to-day relationship, from kickoff through steady state. Drive time-to-value: Own structured onboarding and implementation sprints that get customers to their first AI-driven outcome fast, with the same discipline as a 30-day milestone model. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own a $7M–$15M book of enterprise AI accounts and move them from signed contract to realized, provable value — fast
- Consulting-grade problem structuring: you know how much process rigor a given account actually needs, and you don't over- or under-engineer it
- Executive presence: You run QBRs and exec readouts as comfortably as a working session with an admin-level user
- Sharp analytical thinking: You reason from usage data and adoption metrics, not vibes, and move between root-cause detail and the board-level narrative in one breath
- Outcome-oriented and scrappy: You hypothesize, hustle, and hone — and treat a stalled account as a puzzle to solve, not a status to report

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/klarity-senior-customer-success-manager/